Privacy Policy.

1. Who we are and what this policy covers

RADMEL GAMES is an independent game studio based in Vietnam. This Privacy Policy explains how we handle personal information when you visit radmelgames.com, play Strange Sausage on Android or iOS, or contact us. It also applies to other RADMEL GAMES services that expressly link to this policy. It covers testing and released versions of Strange Sausage.

RADMEL GAMES is responsible for the processing described here. For privacy questions and requests, email [email protected]. The Android package and iOS bundle identifier for Strange Sausage is com.radmelgames.strangesausage.

2. Information we process

• Website requests: our hosting and security provider, Cloudflare, processes IP addresses, requested URLs, browser/device information, request times and security-related information to deliver and protect the website.
• Game usage and analytics: Strange Sausage uses Google Analytics for Firebase to help us understand play sessions, engagement and game progression. Depending on the events and collection settings in your version, this includes app launches, session duration, level attempts and results, retries, tutorial progress and interactions with game features.
• Technical information and identifiers: analytics can include app-instance identifiers, app version, device model, operating system, language and approximate geographic information derived from network information. These identifiers distinguish installations or devices; they are not your name. Device or advertising identifiers may be processed where available to the SDK and allowed by device permissions and collection settings. An identifier can still be personal information even when it does not reveal your name.
• Diagnostics: if a version enables Firebase Crashlytics, Google receives crash reports, stack traces, installation identifiers and device/app information to help us diagnose errors. If you send us an error report yourself, we also receive its contents and any attachments you provide.
• Local game information: the game can store progress, scores and preferences on your device to resume play. Information stored only on your device is distinct from usage events transmitted for analytics. Device backups, if enabled, are handled by your operating-system or backup provider.
• Communications: when you email us, we receive your email address, any name you provide, your message and attachments. Please do not send passwords, full payment-card details or information unnecessary for your request.

Ordinary gameplay does not require you to provide your real name, postal address or payment-card details. We do not request access to contacts, microphone, camera or precise GPS location for the core drop-and-flick gameplay.

3. Why we use information

We use the information above to operate and secure our services, retain local game settings, understand which levels and features work well, improve gameplay and stability, investigate problems, respond to support or privacy requests, prevent abuse, and meet applicable legal obligations. We do not sell your personal information for money.

Where a legal basis is required, we rely on providing the service you request, our legitimate interests in maintaining and improving it where permitted, compliance with legal obligations, or your consent when required. Where consent is required for analytics, identifiers or another purpose, it must be obtained before that processing. Merely reading this policy or continuing to play is not a substitute for that consent.

4. Service providers and disclosures

We use Google/Firebase for game analytics and, in versions that enable it, crash diagnostics; Cloudflare for website delivery and security; and Google/Gmail for email communications. These providers process relevant information to supply their services. We limit access to people and providers who need it for the purposes described here, subject to appropriate confidentiality, contractual and security protections.

We may disclose information when legally required, to protect people and our services, or in a business transfer with appropriate safeguards and notice where required. Opening a store, sharing content through another app or following an external link also involves that provider’s own privacy practices.

Provider information: Firebase privacy and security; Google Privacy Policy; Cloudflare Privacy Policy; Apple Privacy Policy.

5. Advertising, purchases and future features

This policy does not treat planned advertising, purchases, online leaderboards or account features as already active. Before introducing a feature that changes our data practices, we will update the applicable disclosures and obtain any required permission or consent. Any advertising SDK and its data recipients must be disclosed when introduced; this policy is not blanket consent to future advertising or cross-app tracking.

On Apple devices, tracking across other companies’ apps or websites requires the applicable App Tracking Transparency permission. An advertising or tracking choice does not automatically switch off all analytics or essential service processing.

6. Website cookies and local storage

Our website does not embed advertising or analytics scripts. Fonts and images are hosted with the site. Selecting English or Vietnamese uses separate URLs and does not require a language cookie. Cloudflare may process technical data and use security-related cookies when its protection features require them. Your browser can control cookies; blocking security-related cookies may affect access. These website practices are separate from Firebase collection inside the game.

7. Retention and security

We retain personal information only for as long as needed for the stated purpose, to resolve requests or disputes, or to comply with applicable obligations. Support correspondence is retained while needed to handle your enquiry and related follow-up; we delete or anonymise it when it is no longer needed, unless an applicable obligation requires further retention.

Analytics user-level and event-level records follow the retention settings of the Google Analytics property and Google’s deletion processes. Retention depends on the data category and applicable configuration; aggregated reports can be retained longer. You can contact us for the retention information relevant to your request. See Google Analytics retention. Where Crashlytics is enabled, Google documents a 90-day retention period for crash data and associated identifiers before starting removal from live and backup systems. Hosting and email records also follow the relevant provider’s retention and deletion processes.

Local progress remains on the device until cleared, overwritten or removed, subject to operating-system backup behaviour. We use reasonable safeguards, including access restrictions and encrypted network transmission for our online services, but no storage or transmission method is completely secure.

8. Your choices and requests to delete data

Depending on your location, you may have rights to access, correct, delete or obtain a copy of your personal information, restrict or object to processing, withdraw consent, and complain to a data-protection authority. These rights are subject to applicable law. Withdrawing consent does not undo processing that was lawful before withdrawal.

Email [email protected] with the subject “Privacy request – Strange Sausage”. Describe your request and provide only the details needed to locate the relevant information, such as the platform, app version and any identifier already available to you. Do not publish private identifiers or send identity documents unless a necessary, proportionate verification step has been agreed with us.

We will verify requests proportionately and respond within the period required by applicable law. Because analytics identifiers may not be linked to an email address, we may be unable to identify a particular installation from your email alone. We will explain limitations and available options. Where identifiable records can be located, we will process a valid deletion request or ask the relevant provider to do so, subject to lawful retention exceptions. Truly anonymised aggregate statistics may not be attributable to an individual.

You can remove local game data through the operating system’s app-data controls or by deleting the app, as supported by your device. This may permanently remove progress. Uninstalling does not itself delete data already sent to our providers or backups. Use the email above for server-side data requests. To withdraw consent previously given, use the privacy controls available in your version or contact us for assistance; device tracking settings alone do not disable Firebase Analytics. Stopping use or uninstalling prevents further collection by that installed app.

9. Children and young players

Age ratings describe content suitability and are not consent to data collection. We do not knowingly collect personal information from children below the age at which parental consent is required by applicable law without the necessary authorisation. If a parent or guardian believes a child has provided personal information, please contact us so we can investigate and delete it where appropriate. Services directed to children require age-appropriate disclosures and additional safeguards; this policy does not replace those protections.

10. International processing

We operate from Vietnam and use providers with infrastructure in other countries. Your information may therefore be processed outside your country, where laws may differ. Where required, transfers must be covered by appropriate safeguards, such as applicable contractual protections or recognised transfer mechanisms. Provider privacy notices explain their international processing and safeguards.

11. Changes and contact

We update this policy when our practices change and display the new date above. For material changes, we will provide additional notice and seek consent where required. English and Vietnamese versions are available through the language selector.

RADMEL GAMES — Privacy contact
Vietnam
[email protected]